Gold Star Award (small retail category) for outstanding service.
Proudly sponsored by Myer Launceston
Judges:  Tony Peck and Janice Breier
WINNER:    
Leeta Atkin – Natures Works
RUNNER UP:   
Jude Young – Williams the Shoeman
HIGHLY COMMENDED:  
Teresa Phillips - Yeltuor
Sharon Berryman – Mort Douglas

Rising Star Award for newcomers to the service arena. 
This nominee will have been working in service for under 12 months and has shown outstanding innovation
Proudly sponsored by St.LukesHealth
Judges:  Ros Bird and Debbie Sweeney
WINNER:    
Sarah Cherry – Radio 7LA
RUNNER UP:   
Sophie Hill – Just Jeans
HIGHLY COMMENDED:  
Amanda Papworth - Chickenfeed
Lauren Bower – The Body Shop

Hospitality Award
This nominee provides exceptional service in eateries, cafes, restaurants, takeaways and pubs in the CBD.
Proudly sponsored by Fosters Group
Judges:  John Baily and Debbie Peck
WINNER:    
Mick Acquarola – Star Bar Café & Hotel
RUNNER UP:   
Wendy Rattray – Fitzies City Café
HIGHLY COMMENDED:  
Trish Pyke – Tempt Bakery Café
Carol Burnett – Kameo Coffee Lounge

Product Specialist Award 
These nominees show outstanding product knowledge and ability to communicate to their customers.
Proudly sponsored by Southern Cross Television
Judges:  Becky Shrimpton and Alderman Rosemary Armitage
WINNER:    
Adam Johns – Sports Authority Company
RUNNER UP:  
Allison Walters – Terry White Chemists
HIGHLY COMMENDED:  
Cathy Yost - Optomeyes
Andrew Doyle – Wills the Quadrant

Professional  Service Award 
This nominee gives excellent service in professional business, including financial institutions, real estate and accountants.
Proudly sponsored by Telstra Country Wide
Judges:  Lou Finney and Lauren Saunders
WINNER:    
Deborah Bird – MyState Financial
RUNNER UP:   
Rosie Wheatley – St.Lukes Health
HIGHLY COMMENDED:  
Samantha Charles – Tasmanian Banking Services
Vera Spencer – ANZ Bank

Total  Care Award 
This award will go to the hairdresser, nail technician, masseur etc who has provided you with fabulous service.
Proudly sponsored by Mercure Launceston
Judges:  Cathryn Cocker and Tracy Campbell-Hodge
WINNER:    
Julie-Anne Smith – Ambiance Skin and Body Centre
RUNNER UP:   
Monique Catterall – Salon Nolas
HIGHLY COMMENDED:  
Marita Bird – Genesis Hair
Katie O’Keefe – Convict Cutters

Business Excellence Award
For a business that shows commitment to customer service innovation and dedication to staff training.
Proudly sponsored by Launceston City Council
Judges:  Dr. John Byrom and Michael Patterson
WINNER:    
Tim Haab – Haab Designer Jewellers
RUNNER UP:   
Robert Perry – Casalinga
HIGHLY COMMENDED:  
Lisa Tedeschi - Sebachi
Suzanne Wiltshire - Cocoon

Hall of Fame Service Excellence Award
This is a perpetual trophy awarded to a person or company who has shown exceptional service over a period of time.
Proudly sponsored by B&E Launceston
Winner: Robin Lohrey – Theatre North

The Best Nomination Story was from Andrea Viney about Kim Harris from Weddings in One.  Andrea wins a $500 shopping voucher.